Challenge
The toolbox moves between different projects and teams. Each time it arrives on a new site, someone is using it for the first time. Paper instructions would not hold up in field conditions. The solution needed to be durable, easy to scan, and usable without prior context.
Process
I mapped the key moments where users would need guidance: getting started with the hardware, setting up the software, reusing cables, restocking cables, and accessing the help centre. Each card focuses on a single action, with a QR code linking directly to a Maturix YouTube video and a short URL as a fallback.
The cards are made from plastic and designed to sit inside the toolbox lid, so they remain accessible and protected. I designed them in Illustrator and InDesign and managed the full print production with an external supplier.
Outcome
Any team opening the toolbox has immediate access to onboarding without needing a manual or support call. The cards stay inside the kit permanently, so the onboarding travels with the hardware across every project and site team that uses it.
